Support

At African Grand Casino, we believe that exceptional gaming experiences are built on reliable support. Our dedicated team is committed to ensuring your time with us is smooth and enjoyable from the first spin to the final cashout.

Multiple Ways to Reach Us

We understand that different players prefer different communication methods. That's why we offer various ways to get in touch:

Email Support : Reach our team at support@africangrand.com for detailed inquiries. We aim to respond within 2-4 hours during peak times.
Telephone Support : South African players can call our toll-free number 0800064553 to speak directly with our friendly support agents. No waiting in endless queues—we pick up promptly.

Round-the-Clock Assistance

Gaming doesn't stop, and neither does our support. Our team is available 24/7, 365 days a year. Whether you're playing at midnight or dawn, we're just a message away.

Common Questions Answered Instantly

Many questions can be answered without waiting. Our comprehensive FAQ section covers topics like:

Account management
Payment processing
Game rules and functionality
Bonus terms and conditions
Technical troubleshooting

Payment Support

Questions about deposits or withdrawals? Our team is specially trained to handle all transaction-related matters. Whether you're using Visa, MasterCard, or EFT (Wire Transfer), we'll guide you through any payment process in ZAR currency.

Game Assistance

Our support agents are well-versed in all Real Time Gaming titles available at African Grand Casino. If you encounter any issues while playing or have questions about game features, we're ready to help.

Bonus Information

Need clarification on our WELCOME bonus offering 150% match up to R2000 on your first 5 deposits? Or perhaps you're interested in our weekly promotions, free spins offers, or holiday specials? Our support team can explain all the details and help you make the most of every promotion.

Dedicated to Your Satisfaction

What sets African Grand Casino apart is our commitment to player satisfaction. Our support team doesn't just answer questions—we solve problems. Each team member undergoes rigorous training to handle a wide range of inquiries with professionalism and empathy.

We Value Your Feedback

Your input helps us improve. After interacting with our support team, you may receive a short satisfaction survey. Your honest feedback guides our continuous improvement efforts.

Remember, at African Grand Casino, you're never alone on your gaming journey. Whatever question or concern you have, we're ready to assist with a smile.