Terms and Conditions

These terms and conditions explain the main rules for accessing and using African Grand Casino’s website, your player account, the games, promotions, and any related services we make available.

By visiting the site, registering an account, depositing, claiming an offer, or playing, you agree to follow these conditions of use. They are designed to set clear expectations and help keep play fair, secure, and responsible for everyone.

If you do not agree with any part of these service terms, please do not create an account or use the platform.

Adults only - Who can use African Grand Casino

African Grand Casino is intended for adults only.

To use the platform, you must:

• Be at least the legal gambling age in your jurisdiction (and in any case not under 18)
• Be legally allowed to gamble online from your location

It is your responsibility to confirm that online gambling is lawful where you are located. We may restrict or refuse access in certain countries or regions and may ask you to confirm your location to support compliance and player safety.

Getting started the right way - Account registration rules

When you register, you agree to provide accurate, complete, and up-to-date information, including your name, date of birth, address, and contact details. Your account must be opened in your own legal name.

Key account rules:

• You may only hold the number of accounts we permit per person, household, device, or payment method
• You must not register using misleading details or someone else’s identity
• You should keep your profile information current, especially your address and payment details

If we reasonably believe an account was created with false information or in breach of these platform rules, we may restrict the account while the situation is reviewed.

Keeping things secure - Identity checks and verification

To protect players and meet security and compliance requirements, African Grand Casino may request verification at any time, including before processing withdrawals.

Verification may include checks for:

• Identity and age
• Address
• Ownership of payment methods (for example, cardholder name or proof a method belongs to you)
• Source of funds or other information where required for risk and fraud controls

If requested, you agree to provide clear, valid documents or information within a reasonable timeframe. Until verification is completed, certain actions - such as withdrawals, bonus eligibility, or account limits - may be restricted.

Your account, your responsibility - Login and account use

You are responsible for keeping your username, password, and any other login or security details confidential. Any activity carried out through your account is treated as authorized by you, unless we determine there has been a security incident or other issue requiring review.

Your player account is personal:

• Do not share it with anyone
• Do not buy, sell, transfer, or gift accounts
• Do not let someone play on your behalf or use your payment methods

If you believe your account has been accessed without permission, contact us as soon as possible so we can help secure it.

Payments made clear - Deposits, withdrawals, and balances

African Grand Casino supports deposits and withdrawals in ZAR. Available payment methods may include Visa, MasterCard, and EFT (Wire Transfer). Payment availability, limits, fees, and processing times can vary by location, bank/card issuer, and internal security checks, and may change over time.

Important points to understand:

• Deposits must be made using payment methods you are authorized to use
• Withdrawal requests may be reviewed before approval, including checks for verification, gameplay patterns, and payment method ownership
• We may apply reasonable checks to help prevent fraud, chargeback abuse, and other misuse
• Your displayed balance can include real funds, bonus funds, and pending transactions, which may be treated differently under bonus terms

If a transaction is reversed, charged back, or canceled, we may adjust your balance accordingly and restrict the account while the matter is investigated.

Bonus terms that matter - Promotions, free spins, and rewards

From time to time, African Grand Casino may offer bonuses, free spins, cashback, and other promotions. Each offer can come with specific bonus terms that apply in addition to these general account rules.

Common promotion conditions may include:

• Eligibility requirements (such as new player status, location, or payment method)
• Bonus codes entered at the cashier before depositing
• Wagering requirements and game contribution rules
• Time limits to use the bonus and complete wagering
• Maximum cashout limits, where stated
• Restrictions on combining offers

As a general bonus policy, match bonuses may have a maximum cashout limit of up to 10x the deposit amount, and no deposit bonuses may have a maximum cashout limit of R250. Unless stated otherwise, bonuses are non-sticky - bonus funds are not withdrawable, but real money winnings generated from bonus play may be withdrawn after all wagering requirements are met and checks are completed.

Some offers may require opt-in:

• Deposit match bonuses, no deposit bonuses, and free spins typically require entering the relevant code at the cashier before completing the deposit
• Cashback offers may be applied automatically to eligible accounts based on daily losses
• VIP or loyalty programs may require manual opt-in through support once thresholds are met

Always review the offer-specific rules shown in the promotion details before claiming. If there is a conflict between an offer’s specific terms and these service terms, the offer-specific rules will apply to that promotion.

Games and access - Availability can change

We aim to provide reliable access to games and services, including titles powered by Real Time Gaming, but availability may depend on factors such as:

• Your location and local restrictions
• Device compatibility and browser settings
• Scheduled maintenance, software updates, or provider changes
• Network or technical interruptions

We may add, remove, suspend, or limit games, features, or promotions at any time. This can include changes made to support security, fairness, performance, or regulatory requirements.

Fair play standards - What’s not allowed

Using the platform means playing fairly and using the site lawfully. Prohibited behavior includes:

• Fraud, attempted fraud, or using false information
• Collusion with other players or coordinated play designed to gain an unfair advantage
• Bonus abuse or behavior intended to bypass wagering rules or eligibility requirements
• Chargeback abuse or deliberately reversing legitimate deposits
• Using bots, scripts, automation, or unauthorized software
• Attempting to exploit bugs, errors, or system weaknesses
• Interfering with the normal operation of the site or games
• Letting someone else use your account or using another person’s account

If you notice a possible fault or error, you should stop play on the affected feature and contact support. Continuing to play while knowingly taking advantage of a mistake may be treated as misuse.

When we may step in - Restrictions, suspensions, and closures

African Grand Casino may refuse service, restrict access, or take protective action when we reasonably believe it is necessary to:

• Enforce these platform rules or promotion terms
• Complete verification or security checks
• Prevent fraud, bonus abuse, or chargeback risk
• Address suspected unlawful activity or misuse
• Respond to technical issues affecting fair play

Actions we may take can include limiting gameplay, withholding promotional benefits, pausing withdrawals during review, reversing bonus-related credits where misuse is identified, or closing an account. Where appropriate, we aim to handle reviews in a reasonable and timely manner and communicate with you using the contact details on your account.

Handling the unexpected - Errors, mistakes, and technical issues

Occasionally, systems can experience malfunctions, interrupted sessions, display errors, incorrect balances, game faults, or promotion miscalculations. When an obvious error occurs, we reserve the right to correct it and address the outcome in a fair and reasonable way.

This can include:

• Correcting incorrect account balances
• Voiding or adjusting bets or payouts that were clearly caused by a technical malfunction or display mistake
• Fixing promotion credits that were applied incorrectly

If you believe something is wrong with a game outcome, transaction, or bonus, contact support with as much detail as possible so we can investigate.

Responsible gaming - Play for entertainment

Gambling should be treated as entertainment, not a way to make money. We encourage you to set personal limits that fit your circumstances and to take breaks when needed.

African Grand Casino may provide responsible gaming tools and restrictions, such as deposit limits, session controls, cooling-off options, or self-exclusion where available. If you feel gambling is no longer fun or manageable, please reach out to support for guidance on available options.

Protecting our content - Intellectual property

The African Grand Casino website, including its design, branding, logos, text, graphics, and software elements, is owned by African Grand Casino or used under license.

You may not copy, reproduce, republish, distribute, reverse-engineer, or commercially exploit any site content without prior written permission, except where allowed by law for personal, non-commercial use.

Providers and external services - What you should know

Some parts of the platform are delivered through third-party providers, including game studios, payment processors, and technical service partners. These services may be subject to provider availability and operational limits outside our direct control.

Where third-party tools are used, you agree to use them only as intended and in line with these conditions of use and any applicable provider requirements presented during use.

Liability in plain language - What we’re responsible for and what we’re not

We work to provide a secure and fair service, but we are not responsible for losses or damages caused by events outside our reasonable control or by issues not created by our own direct actions. This may include:

• Internet or network failures
• Device or browser incompatibility
• User error, such as sending funds to the wrong place or using incorrect details
• Failures or delays caused by banks, payment providers, or third-party systems
• Service interruptions caused by maintenance or emergency security actions
• Force majeure events (for example, major outages or events that disrupt normal operations)

Nothing in these service terms is intended to exclude liability where it cannot be excluded under applicable law.

No guarantees - Service is provided as available

The website, games, and services are provided on an “as is” and “as available” basis. While we aim for stable performance, we cannot promise uninterrupted access, constant availability in all locations, or error-free operation at all times.

Updates to these conditions - Changes over time

African Grand Casino may update these terms from time to time to reflect operational, security, legal, or product changes. The latest version published on the website applies from the date it is posted, unless we state otherwise.

We recommend checking this page periodically to stay aware of current platform rules and player responsibilities.

Other important pages - Related policies

Depending on how you use the site, you may also need to review related policies and notices, including:

• Privacy Policy
• Responsible Gaming
• Bonus Terms
• Cookie Policy
• AML/KYC Policy

These documents help explain how we protect data, apply security checks, and manage promotional conditions.

Need help? Contact African Grand Casino

If you have questions about these service terms or your account, contact us using our official support channels:

• Email: support@africangrand.com
• Phone: Toll Free South Africa: 0800064553

Using the platform means you agree to follow these rules as they apply to your account, gameplay, payments, and promotions. These terms exist to keep expectations clear and the service fair - and your continued use of African Grand Casino confirms your acceptance of the most recent version posted on the site.